Shipping policy

Shipping Policy

Welcome to MonkBro.com! We aim to provide you with the best vaping products and a seamless shopping experience. Below you’ll find our shipping policy, which outlines the terms and conditions for shipping your orders.

Shipping Rates and Delivery Times:

  1. Domestic Shipping (Within India):

    • Standard Shipping (Prepaid):
      • Rate: Free
      • Delivery Time: 1-5 business days
    • Standard Shipping (Cash on Delivery): 
      • Rate: Calculated at checkout
      • Delivery Time: 2-7 business days
    • Express Shipping:
      • Rate: N/A
      • Delivery Time: N/A

  2. International Shipping:

    • Rate: N/A
    • Delivery Time: N/A

Order Processing Time:

  • Orders are processed within 1-2 business days after receipt of payment.
  • Orders placed on weekends or holidays will be processed the next business day.

Tracking Your Order:

  • Once your order is shipped, you will receive a confirmation email with a tracking number.
  • Use the tracking number to monitor the status of your shipment on our website or through the carrier’s website.

Shipping Restrictions:

  • We do not ship to P.O. Boxes or APO/FPO addresses.
  • Some regions may have restrictions on vaping products. It is the customer’s responsibility to ensure compliance with local laws and regulations.

Shipping Delays:

  • While we strive to meet delivery estimates, delays may occur due to unforeseen circumstances such as weather, customs processing, or carrier issues.
  • If your order is delayed, please contact our customer service team for assistance.

Damaged or Lost Packages:

  • If your package is damaged during shipping, please contact us within 48 hours of delivery. Provide photos of the damage and the packaging for a swift resolution.
  • If your package is lost, please notify us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue.

Returns and Exchanges:

  • For information on returns and exchanges, please refer to our Return Policy.

Contact Us:

If you have any questions or concerns regarding our shipping policy, please contact us:

  • Email: monkbroindia@gmail.com
  • Phone: +91-9217167735
  • Address: SE 153, JAIPURIA SUNRISE PLAZA, INDIRAPURAM GHAZIABAD, 201014 GZB, INDIA

Thank you for choosing MonkBro.com! We appreciate your business and are committed to providing you with exceptional service.